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RE-AL Ltd - Delivery terms
Prices
In Swiss francs, per piece. Excluding: taxes, packing, transport costs, insurance, ex Biel.
As per our catalogue prices.
Special quotations are valid for 3 months.
Delivery
From stock or, for tools not available from stock, following quotation or order confirmation.
Cancellations of orders due to late deliveries will not be accepted, neither any penalty claim from the side of the customer.
Payment
30 days net, without any deduction of discounts and bank charges.
Reserve
All rights reserved as to price alterations and technical changes. RE-AL Ltd. retains all right of possession of the material supplied until receipt of all remaining payments.
Complaints
To be made within 10 days from date of invoice.
Faulty tools will be replaced or credited and do not give any right for damages.
We do not take any responsibility neither any guarantee on our tools modified by third persons.
Special and custom production
The minimum order quantity for special tools is 2 pieces. oFurthermore, it is understood that slight over- or under-delivery of the ordered quantity may occur and is considered agreed:
- 2 up to 10 pieces = 1 piece
- 11 up to 20 = 2 pieces
- 21 up to 30 = 3 pieces
- More than 30 pieces = 10 %
Cancellation of Custom Products
If a Customer cancels an order for custom products or services, a cancellation fee shall apply based on the progress of the order at the time of cancellation:
- 20% of the order value if cancellation occurs before the start of the design and preparation phase;
- 50% of the order value if cancellation occurs after design and preparation have begun, but before production or service delivery starts;
- 100% of the order value if cancellation occurs after production has begun or the service is in progress.
Internet access and account management
We do not take any responsibility for account management and security inherent to our website or e-shop.
Place or arbitration
Biel, Switzerland
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